The Field Service Advisor Industry news, ideas and expert analysis

Why the paper work order is costing your business more than you think

Why the paper work order is costing your business more than you think

The blank paper work order is a standard tool for many growing field service and specialty trades contractors. But while paper work orders may seem like the easiest way to communicate information about a repair or maintenance assignment, using them can create big inefficiencies and cost your company money.

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4 technology tools to differentiate your business

4 technology tools to differentiate your business

While nobody ever knows which one thing they’re doing will make a difference to customer X vs. customer Y, at the end of the day, the people you have working for you and the quality of your service are what make your business stand out from the rest. However, there are also technology tools that can help differentiate your company. These tools can help you manage and improve follow-up, timeliness, the accuracy of your data and more.

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Communicating value to your maintenance contract customers

Communicating value to your maintenance contract customers

While the Internet of Things era hasn’t yet fully arrived, for years, field service businesses have been able to remotely monitor and re-set or fix small errors in customers’ equipment. While this approach solves problems quickly and efficiently, it also has the potential to create a new one: the perception by customers that you’re not doing anything.

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Field and back-office efficiency go hand in hand

Field and back-office efficiency go hand in hand

Finding areas of inefficiency – and fixing them – is one of the best ways to increase profits in a field services business. When business leaders start thinking about how they can make things more efficient, almost everybody focuses on what they can do for the technicians out in the field. But efficiencies for the field and efficiencies for the back office go hand in hand.

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Laying the groundwork for great word-of-mouth marketing

Laying the groundwork for great word-of-mouth marketing

Marketing has changed dramatically since I first entered the software industry almost 20 years ago. Back then, marketing a company’s products and services was essentially an outbound exercise. Now, if a customer is interested in your company, long before they ever make direct contact with you, they’ll seek out information online and contact other businesses to ask how happy they are with your products or services.

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5 tips to speed up software implementation

5 tips to speed up software implementation

Today’s business world moves quickly, and often, business leaders realize they need a new solution to manage processes but don’t have the luxury of taking much time to assess options. And once a solution has been chosen, between the technical aspects of the implementation and the training and testing, it can be months before you’re able to go live and start realizing the benefits of your new tools.

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