Finding areas of inefficiency – and fixing them – is one of the best ways to increase profits in a field services business. When business leaders start thinking about how they can make things more efficient, almost everybody focuses on what they can do for the technicians out in the field. But efficiencies for the field and efficiencies for the back office go hand in hand.
Marketing has changed dramatically since I first entered the software industry almost 20 years ago. Back then, marketing a company’s products and services was essentially an outbound exercise. Now, if a customer is interested in your company, long before they ever make direct contact with you, they’ll seek out information online and contact other businesses to ask how happy they are with your products or services.
Today’s business world moves quickly, and often, business leaders realize they need a new solution to manage processes but don’t have the luxury of taking much time to assess options. And once a solution has been chosen, between the technical aspects of the implementation and the training and testing, it can be months before you’re able to go live and start realizing the benefits of your new tools.
New technology has the power to do many things. It can increase the efficiency of your processes, improve the accuracy of your data, make it easier to find and act on that data, dramatically decrease the amount of time it takes to get invoices out the door; the list goes on and on. But one of the most fascinating results of new technology adoption is also something that helps you leverage that technology to achieve even greater results. It’s simple: New technology leads to “aha” moments.
When organizations start looking into implementing a new business management solution, they’re faced with a number of different choices when it comes to the companies that sell and implement software. Businesses can choose to purchase a solution from a provider that focuses on volume sales, from the software company itself, or from a value-added reseller (VAR), among other options. So how do you decide which alternative is best for your business?
Retaining knowledge and transferring it efficiently to newer employees can be accomplished in a number of different ways for different roles. One of the best ways to start is by creating an online knowledge database that can serve as the center of a multifaceted strategy for gathering and sharing knowledge for all your employees.
Innovation in business is critical to future growth and success. All innovation starts with an idea, and ideas to spur innovation can come from a number of different sources: peer groups, conferences, books, industry publications and more. One of the best sources of ideas – your own employees — is also often the most overlooked.
Keeping employees happy begins with an understanding of what’s important to your people. That can be different generationally and it can be different at different phases of your employees’ lives. But across the board, happiness generally stems from feeling competent and successful.
When field service companies realize the need to equip their technicians with smartphones or tablets, the next question that arises is often: How do I roll out and run a mobile program? And can I handle this myself, or should I hire an outside company to handle things?
Throughout the recent economic downturn, everybody bought on price. They didn’t seem to care as much about the relationship with their vendor. Now that the economy is recovering, customers want good customer service, they just want it at a cheaper price.
Connections across the organizations are key for those who want to better manage installation, maintenance and repair processes. Founded in 1995, WennSoft delivers innovative field service solutions that streamline operations from the sales to field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably. Learn More >>