The Field Service Advisor Industry news, ideas and expert analysis

The Power of the Cloud – On Your Terms

The Power of the Cloud – On Your Terms

In every part of life and business, we’re becoming completely enveloped in the cloud. Data, systems and tools accessible through the web are becoming the norm, but what about the systems you use to manage your core business processes? How do you decide if it’s the right time to move your systems to the cloud? And does it have to be all or nothing?

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Why the paper work order is costing your business more than you think

Why the paper work order is costing your business more than you think

The blank paper work order is a standard tool for many growing field service and specialty trades contractors. But while paper work orders may seem like the easiest way to communicate information about a repair or maintenance assignment, using them can create big inefficiencies and cost your company money.

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4 technology tools to differentiate your business

4 technology tools to differentiate your business

While nobody ever knows which one thing they’re doing will make a difference to customer X vs. customer Y, at the end of the day, the people you have working for you and the quality of your service are what make your business stand out from the rest. However, there are also technology tools that can help differentiate your company. These tools can help you manage and improve follow-up, timeliness, the accuracy of your data and more.

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Communicating value to your maintenance contract customers

Communicating value to your maintenance contract customers

While the Internet of Things era hasn’t yet fully arrived, for years, field service businesses have been able to remotely monitor and re-set or fix small errors in customers’ equipment. While this approach solves problems quickly and efficiently, it also has the potential to create a new one: the perception by customers that you’re not doing anything.

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