In the field services and specialty trades worlds, it’s pretty common to occasionally run into the customer who doesn’t pay their bills on time. A field service management solution’s dispatch system can help make the process of collecting past-due funds more effective and efficient.
While nobody ever knows which one thing they’re doing will make a difference to customer X vs. customer Y, at the end of the day, the people you have working for you and the quality of your service are what make your business stand out from the rest. However, there are also technology tools that can help differentiate your company. These tools can help you manage and improve follow-up, timeliness, the accuracy of your data and more.
While the Internet of Things era hasn’t yet fully arrived, for years, field service businesses have been able to remotely monitor and re-set or fix small errors in customers’ equipment. While this approach solves problems quickly and efficiently, it also has the potential to create a new one: the perception by customers that you’re not doing anything.
Typically, the best time to investigate and implement new systems is during the slow times. For many businesses, that time has passed. If work has picked up to the point that your processes are bogging down, is there anything you can do now to solve your problems?
Finding areas of inefficiency – and fixing them – is one of the best ways to increase profits in a field services business. When business leaders start thinking about how they can make things more efficient, almost everybody focuses on what they can do for the technicians out in the field. But efficiencies for the field and efficiencies for the back office go hand in hand.
Marketing has changed dramatically since I first entered the software industry almost 20 years ago. Back then, marketing a company’s products and services was essentially an outbound exercise. Now, if a customer is interested in your company, long before they ever make direct contact with you, they’ll seek out information online and contact other businesses to ask how happy they are with your products or services.
Today’s business world moves quickly, and often, business leaders realize they need a new solution to manage processes but don’t have the luxury of taking much time to assess options. And once a solution has been chosen, between the technical aspects of the implementation and the training and testing, it can be months before you’re able to go live and start realizing the benefits of your new tools.
New technology has the power to do many things. It can increase the efficiency of your processes, improve the accuracy of your data, make it easier to find and act on that data, dramatically decrease the amount of time it takes to get invoices out the door; the list goes on and on. But one of the most fascinating results of new technology adoption is also something that helps you leverage that technology to achieve even greater results. It’s simple: New technology leads to “aha” moments.
When organizations start looking into implementing a new business management solution, they’re faced with a number of different choices when it comes to the companies that sell and implement software. Businesses can choose to purchase a solution from a provider that focuses on volume sales, from the software company itself, or from a value-added reseller (VAR), among other options. So how do you decide which alternative is best for your business?
Retaining knowledge and transferring it efficiently to newer employees can be accomplished in a number of different ways for different roles. One of the best ways to start is by creating an online knowledge database that can serve as the center of a multifaceted strategy for gathering and sharing knowledge for all your employees.
Connections across the organizations are key for those who want to better manage installation, maintenance and repair processes. Founded in 1995, WennSoft delivers innovative field service solutions that streamline operations from the sales to field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably. Learn More >>