Retaining knowledge and transferring it efficiently to newer employees can be accomplished in a number of different ways for different roles. One of the best ways to start is by creating an online knowledge database that can serve as the center of a multifaceted strategy for gathering and sharing knowledge for all your employees.
Innovation in business is critical to future growth and success. All innovation starts with an idea, and ideas to spur innovation can come from a number of different sources: peer groups, conferences, books, industry publications and more. One of the best sources of ideas – your own employees — is also often the most overlooked.
Keeping employees happy begins with an understanding of what’s important to your people. That can be different generationally and it can be different at different phases of your employees’ lives. But across the board, happiness generally stems from feeling competent and successful.
When field service companies realize the need to equip their technicians with smartphones or tablets, the next question that arises is often: How do I roll out and run a mobile program? And can I handle this myself, or should I hire an outside company to handle things?
Throughout the recent economic downturn, everybody bought on price. They didn’t seem to care as much about the relationship with their vendor. Now that the economy is recovering, customers want good customer service, they just want it at a cheaper price.
Key Performance Indicators, or KPIs, can be a valuable tool for comparing your business with others to see how your company measures up. Taking a look at your KPIs is a lot like getting a report card, but it also comes with some of the same problems. When you get a report card, or look at your KPIs, a lot of times you know you want to do better, but that doesn’t necessarily mean you know how to make it better.
Most businesses, especially those in field service industries, understand the importance of listening to their customers. Without customer input and feedback, not only do businesses run the risk of becoming irrelevant to their current customers, they also can’t develop a solid game plan for future growth and change.
Customer service is the linchpin around which most businesses in the field service industry are built. Many companies do a good job with customer service by reacting in a consistently appropriate way to customer needs. But the companies that do a great job? They take a proactive approach.
I recently came across a study that quantified something that we here at WennSoft have known for a long time. Beyond the obvious benefits of streamlining processes, businesses that are at the forefront of technology adoption can actually outperform their peers in increasing their annual revenues.
Connections across the organizations are key for those who want to better manage installation, maintenance and repair processes. Founded in 1995, WennSoft delivers innovative field service solutions that streamline operations from the sales to field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably. Learn More >>