The one constant in life and in business is change. Thanks to the rise of technology, the speed of that change has accelerated dramatically. Change is happening faster and it’s hitting people not only personally, in the use of their cell phones, apps, tablets, home entertainment systems and more, but also professionally.
When field service companies try to schedule service calls using whiteboards, desk blotters and sticky notes, they end up with gaps in their schedules that never get filled. Technician scheduling software helps field service organizations control labor costs, increases efficiency and reduces unallocated hours and unnecessary overtime.
Limited visibility puts field service management in a labor force guessing game. The majority of field service firms say labor makes up about 50 percent of project costs. Fortunately, if they leverage analytics, field service firms can combine service calls, highlight a technician’s strengths and weaknesses, and identify additional field work.
Missed service call deadlines should not be commonplace for field service organizations. Tracking resource availability is important for firms to get accurate project estimates, ensuring they meet their deadlines. Service firms should not center their operations on a data center; instead, firms should focus their operations on service contracts.
The Target data breach that occurred last December opened a lot of people’s eyes to the very real possibility of cyberattacks on business systems. When it comes to safeguarding your business from a security breach, there is no solution that offers 100 percent protection. But there are several things you can do to mitigate risk and reduce liability.
In any industry, effective companies start with effective teams. Successful teams usually do a great job leveraging the different strengths of individual team members to result in far better outcomes than would otherwise have been realized. There are several strategies that can help your teams pave the way to success.
Taking credit card payments online provides a convenient way for your customers to pay their bills. However, it also opens a door for a number of security risks. Consider how you protect credit card information and measures that should be taken to ensure the security of your customers’ information.
In my mind, one of the best reasons to document business processes is to force your organization to take a conscious look at things and say, “Do I really need all these steps?” There are also other benefits to documenting your processes.
When you think about tools for Internet security, passwords are often the first thing that comes to mind. But while passwords were designed to increase the security of the systems they are protecting, the way many companies use them and treat them sometimes winds up making those systems less secure. You can ask yourself some key questions to ensure you maintain your security.
Recently the Aberdeen group conducted a study of European field service companies to uncover best practices of top performing organizations. European organizations – like those in the U.S. – have been feeling the pressures of a competitive marketplace and lower service margins.The researchers identified four best practices that have helped those businesses “resolve customer issues efficiently and spark customer growth”.
Connections across the organizations are key for those who want to better manage installation, maintenance and repair processes. Founded in 1995, WennSoft delivers innovative field service solutions that streamline operations from the sales to field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably. Learn More >>