The Field Service Advisor Industry news, ideas and expert analysis

Does “free software” actually cost an arm and a leg?

Does

“Kids eat free.” “Free oil changes for life.” “Free” is a very popular hook. But getting something for nothing can lead to unplanned purchases that leave us reflecting: “Did I exceed my budget just to get lifetime maintenance on a vehicle I’ll probably trade off within five years?” Examining the real costs of “free” is especially critical when it comes to software.

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Holding out for a service hero: How to meet customers’ expectations

Holding out for a service hero: How to meet customers' expectations

Your customers have more choices than ever before. And the sad truth is that few will hesitate to abandon their current relationship if it’s not meeting expectations. Net: today’s customer is king, and that king is on the lookout for a service superhero. If your organization doesn’t possess the right super service power, your customers will seek out one that does.

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Cybersecurity: Taking note of the hacker’s perspective

Cybersecurity: Taking note of the hacker’s perspective

Understanding data security and how hackers attack are very valuable in helping to prevent attacks from happening in the first place. Kevin Mitnick, a successful security consultant, public speaker, author and “The World’s Most Wanted Hacker” in the mid-1990s now shares insights to help businesses prevent attacks.

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The Power of the Cloud – On Your Terms

The Power of the Cloud – On Your Terms

In every part of life and business, we’re becoming completely enveloped in the cloud. Data, systems and tools accessible through the web are becoming the norm, but what about the systems you use to manage your core business processes? How do you decide if it’s the right time to move your systems to the cloud? And does it have to be all or nothing?

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