There was a time when dispatching the right technician to the right location with the right tools to fix the broken equipment was all it took to meet customer expectations. Those days are gone. Now if you don’t meet customers’ ever-increasing expectations, they’ll go elsewhere.
Walk through any organization that posts its shared values and you’ll likely spot a word that summarizes the idea “The Customer Comes First.” Ensure that your people are living and breathing your service organization’s brand to help shape customer experience.
Your customers have more choices than ever before. And the sad truth is that few will hesitate to abandon their current relationship if it’s not meeting expectations. Net: today’s customer is king, and that king is on the lookout for a service superhero. If your organization doesn’t possess the right super service power, your customers will seek out one that does.
Understanding data security and how hackers attack are very valuable in helping to prevent attacks from happening in the first place. Kevin Mitnick, a successful security consultant, public speaker, author and “The World’s Most Wanted Hacker” in the mid-1990s now shares insights to help businesses prevent attacks.
While the regulatory requirements of each industry and each geography are unique, they all share a common theme: change. Every business has to balance rock-solid systems that deliver compliance today with the flexibility to adapt as their regulatory responsibilities change.
In every part of life and business, we’re becoming completely enveloped in the cloud. Data, systems and tools accessible through the web are becoming the norm, but what about the systems you use to manage your core business processes? How do you decide if it’s the right time to move your systems to the cloud? And does it have to be all or nothing?
After the downturns and instabilities of recent years, it’s easy to understand why every business is a little cash-obsessed. But, the right software solution can give you the tools you need to stay on top of cash flow and efficiently address any issues.
It’s easy to let the volume of data get in your way instead of using it to manage your business and your cash flow more effectively. But, with the right tools and processes, it is easy to use data to improve decision making and business efficiency.
When making business decisions, field service organizations often face challenging questions. Selecting the financial management tools best suited to your organization can give you the information needed to respond to the questions and make sound decisions.
Businesses in the field service and specialty trades industries are built on relationships, and showing gratitude to your customers is crucial to developing and maintaining those relationships. Saying thanks can not only help strengthen bonds with existing customers, it can also help you acquire new ones.
Connections across the organizations are key for those who want to better manage installation, maintenance and repair processes. Founded in 1995, WennSoft delivers innovative field service solutions that streamline operations from the sales to field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably. Learn More >>