The Field Service Advisor Industry news, ideas and expert analysis

Cybersecurity: Taking note of the hacker’s perspective

Cybersecurity: Taking note of the hacker’s perspective

Understanding data security and how hackers attack are very valuable in helping to prevent attacks from happening in the first place. Kevin Mitnick, a successful security consultant, public speaker, author and “The World’s Most Wanted Hacker” in the mid-1990s now shares insights to help businesses prevent attacks.

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The Power of the Cloud – On Your Terms

The Power of the Cloud – On Your Terms

In every part of life and business, we’re becoming completely enveloped in the cloud. Data, systems and tools accessible through the web are becoming the norm, but what about the systems you use to manage your core business processes? How do you decide if it’s the right time to move your systems to the cloud? And does it have to be all or nothing?

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Why the paper work order is costing your business more than you think

Why the paper work order is costing your business more than you think

The blank paper work order is a standard tool for many growing field service and specialty trades contractors. But while paper work orders may seem like the easiest way to communicate information about a repair or maintenance assignment, using them can create big inefficiencies and cost your company money.

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4 technology tools to differentiate your business

4 technology tools to differentiate your business

While nobody ever knows which one thing they’re doing will make a difference to customer X vs. customer Y, at the end of the day, the people you have working for you and the quality of your service are what make your business stand out from the rest. However, there are also technology tools that can help differentiate your company. These tools can help you manage and improve follow-up, timeliness, the accuracy of your data and more.

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