In any business, it’s important to know what drives customers to purchase your product or service. Knowing that factor, and creating programs that strengthen it, can lead to improvements in more than just one area of your business.
The Bring Your Own Device (BYOD) mobility model comes with a big risk. How do you protect your company’s data when it’s loaded onto an employee-owned device? A new mobility model that may solve that problem has started to get some buzz over the last year. COPE, or Company-Owned, Personally Enabled, is a hybrid model that lies somewhere between BYOD and the traditional company-provided model.
Manual invoice systems are full of unnecessary steps, human errors and lengthy waiting periods. Field service organizations need to automate their billing cycle by using field service automation software combined with mobile field service management solutions. This will streamline the billing process and reduce invoice cycle times.
When a business sets out to transform the way it handles customer service, careful planning and a well-mapped strategy is critical. Transforming the service part of a business is a huge endeavor that requires careful planning and execution.
Many field service organizations waste large amounts of money without realizing it, perhaps through an inefficient process, an oversized labor force or a workflow that creates a disincentive for additional sales. By addressing four problem areas, a field service company can reduce waste, strengthen its business and increase long-term profits.
Many field service organizations are not addressing their customers’ needs with their technology systems. Conventional ERP systems won’t cut it today. CRM systems capture the details of what’s going on with the customer. This helps to ensure customer satisfaction and allows field service firms to become trusted business partners.
The one constant in life and in business is change. Thanks to the rise of technology, the speed of that change has accelerated dramatically. Change is happening faster and it’s hitting people not only personally, in the use of their cell phones, apps, tablets, home entertainment systems and more, but also professionally.
When field service companies try to schedule service calls using whiteboards, desk blotters and sticky notes, they end up with gaps in their schedules that never get filled. Technician scheduling software helps field service organizations control labor costs, increases efficiency and reduces unallocated hours and unnecessary overtime.
Limited visibility puts field service management in a labor force guessing game. The majority of field service firms say labor makes up about 50 percent of project costs. Fortunately, if they leverage analytics, field service firms can combine service calls, highlight a technician’s strengths and weaknesses, and identify additional field work.
Missed service call deadlines should not be commonplace for field service organizations. Tracking resource availability is important for firms to get accurate project estimates, ensuring they meet their deadlines. Service firms should not center their operations on a data center; instead, firms should focus their operations on service contracts.
Connections across the organizations are key for those who want to better manage installation, maintenance and repair processes. Founded in 1995, WennSoft delivers innovative field service solutions that streamline operations from the sales to field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably. Learn More >>