Missed service call deadlines should not be commonplace for field service organizations. Tracking resource availability is important for firms to get accurate project estimates, ensuring they meet their deadlines. Service firms should not center their operations on a data center; instead, firms should focus their operations on service contracts.
The Target data breach that occurred last December opened a lot of people’s eyes to the very real possibility of cyberattacks on business systems. When it comes to safeguarding your business from a security breach, there is no solution that offers 100 percent protection. But there are several things you can do to mitigate risk and reduce liability.
In any industry, effective companies start with effective teams. Successful teams usually do a great job leveraging the different strengths of individual team members to result in far better outcomes than would otherwise have been realized. There are several strategies that can help your teams pave the way to success.
Taking credit card payments online provides a convenient way for your customers to pay their bills. However, it also opens a door for a number of security risks. Consider how you protect credit card information and measures that should be taken to ensure the security of your customers’ information.
In my mind, one of the best reasons to document business processes is to force your organization to take a conscious look at things and say, “Do I really need all these steps?” There are also other benefits to documenting your processes.
When you think about tools for Internet security, passwords are often the first thing that comes to mind. But while passwords were designed to increase the security of the systems they are protecting, the way many companies use them and treat them sometimes winds up making those systems less secure. You can ask yourself some key questions to ensure you maintain your security.
Recently the Aberdeen group conducted a study of European field service companies to uncover best practices of top performing organizations. European organizations – like those in the U.S. – have been feeling the pressures of a competitive marketplace and lower service margins.The researchers identified four best practices that have helped those businesses “resolve customer issues efficiently and spark customer growth”.
Last December, Target announced that it had become the victim of a cyberattack that ultimately resulted in the theft of more than 40 million credit and debit card numbers and the records of more than 70 million Target shoppers. The Target breach wasn’t the first attack to hit a large well-known business, nor will it be the last.
Equipping technicians with a mobile solution has a couple of obvious benefits. Instant access to information and constant connection to the office helps you to provide better service. But there are actually a couple of other reasons to buy mobile technology that go beyond the obvious.
When considering a deployment in the cloud, businesses need to do a lot of homework. Understand your organizations’ needs prior to speaking with a vendor. Then, make sure you are asking the right questions to determine if the vendor is the right fit for your business.
Connections across the organizations are key for those who want to better manage installation, maintenance and repair processes. Founded in 1995, WennSoft delivers innovative field service solutions that streamline operations from the sales to field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably. Learn More >>