I recently came across a study that quantified something that we here at WennSoft have known for a long time. Beyond the obvious benefits of streamlining processes, businesses that are at the forefront of technology adoption can actually outperform their peers in increasing their annual revenues.
Data visibility is critical to making the right decisions about your business. Whether it’s a decision about pricing, internal processes, or a new business direction, without the right insight into the right data, it’s difficult to make any decision, let alone the correct one.
In field service organizations, getting customers to renew their service contracts is essential. A high renewal rate requires excellent customer service and coordinating contract management tasks. Contract management software helps with evaluating which renewals are coming up, understanding their net profitability and ensuring a high retention rate.
Customers often regard a good technician as a trusted adviser, but view salespeople with suspicion. Field service organizations want technicians to have an incentive to sell extra work without losing credibility. Four tips can help you create a compensation plan that supports your goals, technician credibility and customer satisfaction.
How well do you enable members of your field service organization to work together as a team? Sales force automation creates a seamless system where sales, service and operations work from the same information. Automation in a company’s CRM system improves the quoting and bidding process, provides greater visibility and improves communication.
In fleet maintenance, the main goal is to have the highest asset utilization and uptime percentage possible on every piece of equipment a company owns. To achieve this, field service organizations need access to a wide range of usage data and scheduled maintenance and management tools, plus a centralized software system to streamline processes.
When a field service organization lacks a means of monitoring subcontractor insurance, it may be liable for any damage, injury or other losses the subcontractor causes. Instead of waiting for problems to arise, construction management software can handle the necessary paperwork so that risks are reduced.
Is your service management software helping your financial management efforts? Or are unforeseen obstacles keeping you from achieving your peak profitability? Leveraging service management software can drive business value for your field service organization by helping you deliver consistent service and meet high customer expectations.
Should field service firms rent or buy their equipment? There are a lot of “what ifs” to equipment management, but a cost analysis can help determine whether renting or buying offers the best value. Today, there’s a far tighter need for field service firms to have asset-focused solutions, and technology can help maximize equipment utilization.
Connections across the organizations are key for those who want to better manage installation, maintenance and repair processes. Founded in 1995, WennSoft delivers innovative field service solutions that streamline operations from the sales to field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably. Learn More >>