The Field Service Advisor Industry news, ideas and expert analysis

4 technology tools to differentiate your business

4 technology tools to differentiate your business

While nobody ever knows which one thing they’re doing will make a difference to customer X vs. customer Y, at the end of the day, the people you have working for you and the quality of your service are what make your business stand out from the rest. However, there are also technology tools that can help differentiate your company. These tools can help you manage and improve follow-up, timeliness, the accuracy of your data and more.

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Communicating value to your maintenance contract customers

Communicating value to your maintenance contract customers

While the Internet of Things era hasn’t yet fully arrived, for years, field service businesses have been able to remotely monitor and re-set or fix small errors in customers’ equipment. While this approach solves problems quickly and efficiently, it also has the potential to create a new one: the perception by customers that you’re not doing anything.

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Field and back-office efficiency go hand in hand

Field and back-office efficiency go hand in hand

Finding areas of inefficiency – and fixing them – is one of the best ways to increase profits in a field services business. When business leaders start thinking about how they can make things more efficient, almost everybody focuses on what they can do for the technicians out in the field. But efficiencies for the field and efficiencies for the back office go hand in hand.

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Laying the groundwork for great word-of-mouth marketing

Laying the groundwork for great word-of-mouth marketing

Marketing has changed dramatically since I first entered the software industry almost 20 years ago. Back then, marketing a company’s products and services was essentially an outbound exercise. Now, if a customer is interested in your company, long before they ever make direct contact with you, they’ll seek out information online and contact other businesses to ask how happy they are with your products or services.

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5 tips to speed up software implementation

5 tips to speed up software implementation

Today’s business world moves quickly, and often, business leaders realize they need a new solution to manage processes but don’t have the luxury of taking much time to assess options. And once a solution has been chosen, between the technical aspects of the implementation and the training and testing, it can be months before you’re able to go live and start realizing the benefits of your new tools.

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New technology can inspire aha moments

New technology can inspire aha moments

New technology has the power to do many things. It can increase the efficiency of your processes, improve the accuracy of your data, make it easier to find and act on that data, dramatically decrease the amount of time it takes to get invoices out the door; the list goes on and on. But one of the most fascinating results of new technology adoption is also something that helps you leverage that technology to achieve even greater results. It’s simple: New technology leads to “aha” moments.

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How do you choose the right software provider?

How do you choose the right software provider?

When organizations start looking into implementing a new business management solution, they’re faced with a number of different choices when it comes to the companies that sell and implement software. Businesses can choose to purchase a solution from a provider that focuses on volume sales, from the software company itself, or from a value-added reseller (VAR), among other options. So how do you decide which alternative is best for your business?

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Keys to retaining institutional knowledge

Keys to retaining institutional knowledge

Retaining knowledge and transferring it efficiently to newer employees can be accomplished in a number of different ways for different roles. One of the best ways to start is by creating an online knowledge database that can serve as the center of a multifaceted strategy for gathering and sharing knowledge for all your employees.

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